Issue with zum usb

[KD2RCQ]

I did a fresh install of the new pi star version this evening. I am using a pi 0 v2w and a zumspot usb. I attempted a firmware update using the new firmware update tool as my usb is behind on firmware. I get the following:

Starting FW Upgrade, please walt...
* Checking 'zum_usb' firmware version (1.6.1)...
[‹1 Complete.
* Validating firmware file integrity...
(v1 Passed! File integrity validation succeeded.
* Preparing to flash 'zum_usb' modem with firmware version (1.6.1) ...
!1 Flashing modem - please wait...
Failed to open serial device.
[x] ERROR: Modem flashing failed. The serial port was either busy, or the modem. possibly locked from the vendor. You can try running this command again, or you can contact the supplier of your modem/hotspot for support.


Any ideas?
Thanks
Danny

[MW0MWZ]

Can you post a pic of the Zum USB pls?

[KD2RCQ]

Thank you for responding. I appreciate any help you can give.

https://photos.app.goo.gl/ky8jBjjyC7tuFZeXA

https://photos.app.goo.gl/X61u4z7rEHvCTBEK8

[MW0MWZ]

Thank you for responding. I appreciate any help you can give.

https://photos.app.goo.gl/ky8jBjjyC7tuFZeXA

https://photos.app.goo.gl/X61u4z7rEHvCTBEK8

Great thank you, I have one of those here, I will dig it up and take a look.

[MW0MWZ]

Update and now it should flash fine.

[KD2RCQ]

Thank you. The firmware update works now. Thank you.

[KC8I]

Same problem here with this ZUM USB...

(Also with Lonsestar MMDVM Simplex hat.)